Support Center atualizado – Versão 7.5 Build 7507

Algumas questões do “non-english” foram corrigidas, questões relacionadas com IE e Business Units foram corrigidas tambem.

Release Notes (Build No. 7507 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7507 ) release includes the following :

Issues fixed

• Editor line spacing issues in IE – Fixed.
• Configuring the additional fields in one Business unit removes the additional field values of another Business Unit.
• Completed time is not reset when a email gets threaded to a closed request – Fixed

Release Notes (Build No. 7506)

ManageEngine SupportCenter Plus 7.5 (Build No. 7506 ) release includes the following :

Issues Fixed

• Issues with non-english pages – fixed.

ServiceDesk Plus – Av Brigadeiro Faria Lima

Já tinha apresentado o ServiceDesk para esse cliente e eles gostaram do produto e utilizaram o Trial. Agora eles envolveram a equipe de INFRA e esse pessoal estava com duvidas e eles gostariam de uma apresentação (como diria uma pessoa “uma apresentação remota presencial”).

No inicio estava programado para ir com o vendedor A mas por problemas técnicos acabou indo a vendedora B (bem melhor assim neh rsrs). Saímos no horário e chegamos uns minutos antes da apresentação, o taxi era o 070 esse nunca tinha ido.

A apresentação ocorreu normalmente as duvidas sanadas, o pessoal de INFRA ficou de testar junto com o pessoal de HelpDesk.

Pedimos o taxi para voltar e como ia demorar muito (isso depois de esperar uns 13m), fui na padaria comprar um sorvete e quando estava aguardando o farol abrir o taxi chegou, sai correndo e acabei não comprando o sorvete….

Ate a próxima!!!

OpManager Professional – Atualização 8022 e 8024

OpManager v8 – Hotfix VI – Build No. 8024

Oct 9, 2009

Feature Enhancements:

• The tools in the Device Snapshot page now includes SSH⁄ HTTPs options
• Export of Switch Port Mapper Reports as PDF or Excel files. Option to send the report via email also included.
• Ability to send SMS if the OpManager server loses network connectivity.

Issues Fixed:

• Intermittent device polling issue is fixed
• Options to rediscover is disabled for read only users
• Notification fixes includes the following
  • Notification not sent for Threshold violation for some MSSQL ⁄ Exchange ⁄ Domain Controllers monitors are resolved
  • Notification not sent if the Windows service name contains underscore is fixed
• Unable to view the MSSQL – database instance name, in Weekly⁄ Monthly reports is resolved
• Service Level Management Dashboards add on details will be shown in the About Page
• Option to drop all the events information added
• Threshold rearm for process monitors fixed
• Multiple Real–time widget graphs loading issue is fixed
• Issue in My–sql backup for Non–English version, is resolved
• Write Community not getting updated during device discovery issue is fixed.

Readme for Build 8022

OpManager v8 – Hotfix V – Build No. 8022

Feature Enhancements:

• Notification Profile:
  • In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles
  • Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program command
• Option to select the required Devices is provided in the MIB Browser
• Provision to set the ‘List View’ as default map view
• Option to view the current downtime details in the Outage History reports
• Interface Real time graphs will be shown by default for all the users, irrespective of license applied
• The Netflow dashboard can now be seen from the OpManager webclient if the Netflow plugin is installed

Issues Fixed:

• Issue of status not getting updated for some devices is fixed
• Fixed the problem in accessing of the Map page for a Read Only User with access to certain business view
• Issue in showing incorrect source in trap forwarding scenario is resolved.The actual source device of the trap will be shown instead of the forwarded device
• Error page in switch snap-shot page if Netflow Plugin is started along with OpManager is fixed
• Issue of health report not shown if all the devices are in the ‘up’ state is fixed
• Unable to configure 0 as threshold value for process monitors is fixed

ServiceDesk Plus – Atualização 7.5 Build 7513

Do dia 18 de agosto ate primeiro de outubro tivemos tres atualizações:

Enhancements in 7513 (Released on :1 October, 2009)

Issues Fixed in this Service Pack

• SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as “Not in Any Site”

Enhancements in 7512 (Released on :16 September, 2009)

• SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus.

Issues Fixed in 7512

• SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request with the modified templates values(except Subject and Description)
• SD-14395: Upon importing the requester information through CSV import, additional fields not more than 6 fields will not be updated.
• SD-21636: NullPointerException upon importing the standalone audit scan information through xml, in which the software do not have name associated to it.
• SD-21755: NullPointerException in AssetLease Notifications and will not be sent.

Issues Fixed in 7510 (Internally Released on :18-August-2009)

• SD-21864: Vulnerability issue in ServiceDeskPlus login. If pass through authentication is enabled, by manipulating login parameters (using tools like Firebug), user can login even with invalid password. This issue has been fixed.

OpManager Enterprise – Atualização 7500 SP1

Muitas novidades e muitas correções tambem…..

New Features or Enhancements

• Central MSSQL ⁄ Probe – Mysql or MSSQL datbase supported
• MSSQL Database support (version 2000 and 2005 supported)
• Migration from one database to other database
• Windows 2008 support
• Export data to XL view
• WebAlarms
• Schedule custom reports
• Enhancements in Discovery using import CSV file
• File⁄Folder monitoring
• Credential setting in Quick Configuration Wizard for bulk associations
• Delete notification profile in Quick Configuration Wizard for bulk delete of notification profiles
• SSHV2 support
• Rebranding tool
• User Creation includes sites too
• Process monitors can be added from central server also

Issues fixed

• All Server Disk Usage Report – PDF report was not working. That is fixed
• BV names not listed in dashboard
• Device Availability dial was showing not monitored while it was actually up for the last 24 hours. That is fixed
• In dashboard, sometimes the severity for the categories was wrong. While logged in using one site, the severity was shown for the other sites too. That is fixed
• Router IP Routing table, Address Table and Switch STP table were not working from central server. That is fixed
• WMI data collection for CPU, Memory, Disk – error handling from the device was missing and leads to data not being collected. That is fixed
• In BVNames, customer names and probe names are not allowed
• In Notification Profile, testAction is included
• Chat link removed in support tab
• Site report gives report of all sites – This is fixed
• Custom report – yesterday report was wrong – This is fixed
• In ScheduleReports, for users with administrator privilege but not with name ‘admin’, the business views were not listed. That is fixed
• If Site filter is selected, the BV has zero devices – That is fixed
• The total devices count in dashboard map was reflecting page length, though the charts reflected all devices in that category. This was misleading. This is fixed to show total devices count in that category
• Windows service monitors were not discovered from central server. That is fixed
• Credentails page – special characters handled
• Domain Controller category, cpu usage showed negative values. That is fixed
• All Domain Controllers showed as having problem in the snapshot page in probe, even when there are no problems. That is fixed
• Probes missing from the probes page in admin tab is fixed
• In DisplayName of the device, XML specific special characters are not allowed
• MapSymbols and MapLinks were disappearing from Business View if site filter is applied. That is fixed