Support Center atualizado – Versão 7.5 Build 7505

Ontem saiu uma release sobre o problema em quem utiliza MS-SQL em portugues. Na build 7504 não era possivel fazer o upgrade por que esta gerando erro mas agora não mais. A build 7505 corrigi esse problema, segue abaixo a Release Notes.

E para quem quizer baixar o upgrade dessa nova build, clique aqui.

Release Notes (Build No. 7505 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7505 ) release includes the following:

Issues fixed

• Collation issue related to non-english mssql database identified & warned. The issue will be fixed through a backup & restore and then upgrade procedure.
• Deleting a sub account in turn deletes parent account

Support Center atualizado – Versão 7.5 Build 7504

Após ter mudado de versão da 7 para a versão 7.5 build 7503 foi detectado vários problemas na atualização. Mas por falta de tempo coloquei essa atualização e agora que consegui separar um tempo, esses problemas foram corrigidos no hotfix 7504. Eu não testei ainda, mas os indianos falaram que esse hotfix resolve os problemas da atualização.

Foi fazer um post falando sobre o Support Center e suas NOVAS funcionalidades, que estão show de bola. E no ROADMAP tem coisa ainda pra sair….

Sobre essa atualização segue abaixo o Release Notes tanto da atualização 7016 para a 7504.

Release Notes (Build No. 7504 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7504 ) release includes the following :

Issues fixed

• Issue with the list view pages in languages other than English – Fixed
• Issue with some contacts not able to login – Fixed
• Search in non-english language not working – Fixed
• Some links in the non-english languages not working – Fixed

ManageEngine SupportCenter Plus 7.5 ReadMe

Welcome to ManageEngine SupportCenter Plus 7.5 ReadMe document. SupportCenter Plus is an easy-to-use, web-based customer support software that improves productivity and efficiency of your Support Team, thus lowering IT costs and administrative expenses.

This ReadMe is divided into the following sections:

1. Release Notes (Build No. 7503)

2. Contact Information

1.0 Release Notes (Build No. 7503 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7503 ) release includes the following :

Features

Business Units

• Ability to manage the customer support queries of multiple Business Units of an organization using the same installation of SupportCenter
• Ability to define different configuration like Category, Priority, Level, Custom Fields, Operational Hours, Holidays etc for each Business Unit

Customer Portal Enhancements

• A completely configurable web portal
• A fully redesigned admin configuration for better usability

Customer Reports

• Ability to Support Reps to create reports for contacts
• Ability for Support Reps to share a single report to multiple accounts. When contact runs the report, the data that is returned is based on the account and also his own role (ordinary contact, primary contact etc)

User Registration

• Users to register themselves from the customer portal
• Automatic validation to check the user email
• Option to enable Administrator approval in the process

Computer Telephony Integration

• Asterisk Integration
• Ability to display the caller history & his requests to the Support Reps when a call lands on the line for Asterisk PBX

Request Module Enhancements

• Support for secured email fetching (POPS, IMAPS protocols with TLS enabled)
• Support for secured email sending (SMTPS with TLS enabled)
• Ability to configure multiple incoming email ids
• Enhanced option to search contact, account or contract information to create a request

Custom Views

• Custom views for all modules

Remote Assistance

• Ability to troubleshoot remote clients
• Share the desktop
• View remote desktop

New UI & usability enhancements

User Management

• A user will be uniquely identified by his email address in all parts of the application.

Enhancements

• Option to automatically detect mail loops & mail storms and proactively prevent them.
• Ability to auto-cc own support team when a reply is sent.
• Account Manager field added to Time Entry Reports
• Ability to create reports based on Solutions
• Ability to show/hide the “Solutions” tab for the contacts.
• Ability for user to set timezone & datetime format preferences
• Option to search Request IDs directly and go to the Request directly
• Contract expiry related summary information in the Home page.
• Ability to import Account Manager using the Account/Contact Import CSV option.
• Option to view the number of mails to be fetched in the Mail server settings.

Issues fixed

• Extra spacing in the editors fixed
• OutOfMemory when contact uses the reply option from the web portal
• Custom Views not working in the Russian version
• Option to delete CSV schedule.
• Email Fetching Issues
• Issue when editing the date in reports
• Email fetching thread stops after certain amount of time.
• To/Cc not displayed in the Request View Page when the contact
• Request Title was termed uniformly as “Subject” in all places
• Formatting Issue in displaying the contract services list in contracts
• Attachment icon in conversations missing.
• Custom Views filters based on text fields were case sensitive.
• Unwanted Javascripts that were loading is cleaned up.
• Formatting issue in Admin – Industry icon
• New custom filter screen loads the previous filter criteria
• Notifications, Business Rules & SLAs do not work when the contact logs a request without logging in (but provides his email)
• Formatting issues in displaying announcements fixed.
• In the Italian version, the issue wit the condition section of Business Rules.
• Issue of displaying the author of a solution to the contacts when viewing the solutions.
• Announcement set for a future date was being displayed to the contact.
• Wrong solution opened when clicking on the solution link.
• In Solutions, when two or more solutions have the inline images with the same name, the latest images overrides the others.

Changes

• In all list views, the maximum number of rows per page set to 100
• Custom Views are moved to the left of the page.
• The column list in the list views that are configured previously will not be retained & needs to be reconfigured.

ServiceDesk Plus – Atualização 7509

Essa atualização saiu para corrigir alguns problemas. Segue abaixo Release notes da versão 7.5 Build 7509.

 Issues Fixed in 7509 (Released on :17-July-2009)

1. SD-15434,SD-20979 – NullPointer Exception upon performing request bulk edit, if no site is configured in the system.
2. SD-20971 – PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification mail saying PM task is generated but clicking on the link would say “Request does not fall under your scope. Hence you are not authorized to view the same”. as the Scheduled Request is not getting added.
3. SD-14937,SD-14934 – Searching the asset / workstation is slow and takes more time and lead to 100% CPU usage.
4. SD-21095 – After upgrade to 7507, few requester are unable to see one or more fields when creating new request through new request creation form.
5. SD-13827 – Upon performing the Active Directory (AD)  import, latest selection of the Organizational Units (OU) will not be retained.
6. SD-15530 – If Organizational Units (OU) name contains square bracket,Organizational Units get deselected even after importing users from that Organizational Units in mssql.
7. SD-15517 – Incorrect error message is shown while saving the mail server details for POPS, IMAPS, if there is no trusted / self-signed certificate is applied. Now the failure error message is changed to provide a  meaningful message.
8. SD-15307, SD-20688 – Formatting of request description / resolution and solution (e.g. Bold/Italic/Underline /background colour) is not being saved.
9. SD-14854 – Problem in scanning the VMWare’s virtual machines, it will overwrite the scanned information with the last scanned machine information because the MAC Address of the secondary and/or the tertiary NICs are the same for all servers in the VMWare box, though the primary NICs are different. Based on a configuration entry added into the Globalconfig table, it will add the scan information even through it shares the same MAC address.
10. SD-14177 – Criteria for the columns in the Custom filters gets removed upon editing and saving the custom filter more than once. Say, we have a custom filter added with “AND” criteria, with two columns and say “Subject” and “Requester” and then edit the same and click save, we could see the criteria gets changed. And again edit the custom filter we could see that the criteria gets removed.
11. SD-15392 – If a request template name contains an “&” in it , template name gets truncated.
12. SD-14944 – Priority name displayed twice in the request list view, if the priority name exceeds 20 characters.
13. SD-15391 – UDF field containing “id” as sub-string, is not getting saved in the request template.
14. SD-20600,SD-15271- Improper error message while deleting / closing a request.
15. SD-15509, SD-21077 – Upon closing the problem will make the solution content displays with html tags.
16. SD-14531 – Change the status of the asset by clicking the asset state link will not get reflect in the list view, by using asset search (left side). After the change is applied, the list view page is not getting refreshed.
17. SD-14397 – Requester allowed to view reverting back to “Show only their own requests”(default) in requester details when AD Import.
18. SD-21139 – While creating new request through Quick Create / through new Request Form, and upon clicking the “Save” / “Add request” button, some times, duplicate request are getting created because of the user do not know whether the request is getting added or not. To avoid this, “Add Request” button under web-form and “Save” button under Quick Creation will be inactive when click on the button once, until the form submission is done completely.
19. SD-21134,SD-14927- NullPointer Exception while performing workstation import through CSV, if we give user and department alone without site field.

OpManager Professional – Atualização 8020 e 8021

OpManager Professional – Atualização 8020 e 8021

Após a atualização para a versão 8010 que é o service Pack 1 foi, foi identificado alguns problemas como o idioma Chines e o backup que estava muito lento e foi adicionado uma nova feature que foi o “Alarm Suppression”.

Alarm Suppression - Suppress the alarms of a specific device for a pre-defined time interval. Exemplo: esta sendo  monitorado algum processo ou serviço e você precisa reiniciar o serviço por algum motivo e ao fazer isso vai gerar alarme, mas programando o alarm suppression os alarmes não aconteceram no período de tempo programado.

OpManager v8 Service Pack I – Build No. 8020
Enhancements & Issues fixed
• Alarm Suppression: Suppress the alarms of a specific device for a pre-defined time interval.
• Faster Backup and Restore utilities
• I18N Internationalization issues fixed (For Japanese and Chinese Language)

E como eu não tinha falado dessa atualização estou falando das duas ao mesmo tempo. E agora é a atualização 8021.

E na atualização 8021 teve melhorias e aperfeiçoamento algumas coisas como a parte de ações dos alarmes, o e-mail notification foi adicionado o link no snapshot para facilitar o acesso, adicionar o Google maps na personalização do dashboard, etc. E a correção de algumas questões já conhecidas.

OpManager v8 – Hotfix IV – Build No. 8021
Enhancements:
• Enhanced Alarm actions:
o Option to perform Ping, Trace Route, Test Monitor, Actions, Manage/ Unmanage devices, RDP & much more for every alarm.
• Email Notification will have a link to device snapshot page for faster access to OpManager web-client
• Ability to add Google maps to Custom Dashboards
• Option to sort entries in Infrastructure view widget
• WMI–based partition details are added out–of–the–box

Issues Fixed:
• No data on time range–based availability report fixed
• Notification profile association for Windows NT services fixed
• Custom Category Fixes:
o Domain Controller Performance data on at–a–glance reports are shown even if the device is moved to a custom category.
o Error while adding performance monitor to a device, if moved to custom category is fixed
• Included option to configure notification profile for devices in custom categories viz. Windows Services, Event–Log rules etc…
• Interface related Fixes:
o Sort Interfaces by “IfIndex” in the devices snapshot page
o Custom/ Vendor specific monitors will be added only for managed interfaces
o Threshold values not getting cleared issue for interface errors & discards is fixed
• Memory Performance issue for VMware and CLI–based monitoring fixed
• System idle process is removed from the list of Top 3 Processes
• Fixed data not available issue from some NTML URLs
• OpManager’s latest discussions are now shown in Support tab

Application Manager versão 9

Application Manager versão 9

Recentemente saiu a versão 9000 do APPM e como não podia faltar ele esta com Dashboard igual a do seu irmão mais velho! Você pode personalizar, mover as monitores, adicionar widgets, dividir em colunas, etc.

E agora é possível instalar o Application Manager com o MS-SQL Server, muito dos clientes agradecem. Eles sempre questionavam isso, por que na maioria das vezes eles tinha equipes de DBAs e gostariam de deixar o banco com eles e agora vai ser possível.

Foram adicionado um novo monitor:

• Oracle E-Business Suite.

Tiveram melhorias na parte do webclient e a aparência remodelada, eu achei muito bonito e show de bola. É a tendência de todas as soluções da ManageEngine (agora Zoho Corp) eles atualizarem a aparência, poder personalizar o Dashboard.

Segue abaixo release notes da nova versão:

What’s New in Release 9
• Microsoft SQL Server database back-end support.
• Support for monitoring Oracle E-Business Suite.
• Ability to create custom dashboards.
• Enhancements in server monitoring.
• Enhancements in WebClient look and feel.
• The MySQL DB Server bundled in the product has been upgraded from version 4.0.13 to version 5.0.52.

ServiceDesk Plus 7022 – Atualização

Estamos com um cliente que esta na versão 7 build 7022 e ele quer atualizar para a versão atual que é 7.5 build 7508.

Mas nessa versão 7022 parece que tem um bug que estamos tentando identificar, vamos tentar fazer o update primeiro para a versão 7.5 para depois ir para a ultima versão que é a 7508.

Apos tentar fazer o upgrade foi gerado mensagem de erro, debugando mensagem….

OpManager atualização para build 8007

Saiu recentemente uma atualização de build do OpManager, build 8007.
E essa atualização corrigiu vários problemas, segue abaixo lista das correções:

• Provision to add telnet/ssh port number for devices discovered/monitored though CLI is available now
• Option to configure the consecutive times when the alarm should be generated is provided for URL monitors
• License:
  Option to view the Real time graphs is provided for the premium license users
  SLA Dasboard not shown for business views is fixed
• Packet Loss data not shown when opmanager is installed in Windows 2008/Vista is fixed
• Device not moving to managed status when the downtime scheduler is completed is fixed
• Interface fixes:
  Option to configure Notification for interfaces belonging to Servers and Desktop category added
  In the device snap shot page, instead of average data the latest collected traffic data shown
  Utilization graph not shown in the interface snap shot page, even though data is collected is fixed
  Configure tab option added in the interface snap shot page
  Issue of status polling getting checked if we configure threshold settings from the interface template is fixed
• Widgets:
  Issue of broken image or images not correctly shown for business views if multiple Business views widgets are created is fixed
• Reports:
  Bar image option added in All severs disk usage report
  Custom period data not shown if we generate availability report in pdf or excel format is fixed
  Today’s data report generated if we schedule 7days/30 days availability report is fixed
  Issue of scrambled reports when a monitors of type multiple /multiple node is generated is fixed
• Default monitors added for MGE and TrippLite type UPS
• Issue of devices getting partially added as well as unable to find mo error fixed
• In the Alarms tab, the issue of alarms not getting cleared or deleted if we select
• All alarms is fixed
• Issue of exchange version details not updated is fixed
• IPSLA:
  Issue of hop graph not triggered when threshold is violated is fixed
  Threshold configuration not updated when configured using internet explorer is fixed
  Issue of data not getting collected for voip monitors, is fixed
• Issue of data not shown in switch port mapper if FDBAddress oid returns multiple values, is fixed
• Data not getting collected event, wont be generated by default
• Issue in the clean up of stats data tables, is fixed

Para baixar o OpManager 8 ja na build 8007 é so clicar aqui. Para quem vai atualizar é so clicar aqui e baixar. E para os amantes do software livre, para baixar é so clicar aqui.

ServiceDesk Plus nova atualização para Build 7508

ServiceDesk Plus versão 7.5 e build 7508.

Na atualizacao da build 7507 parece que teve alguns erros criticos mas ja foram corrigidos. Segue abaixo o que foi corrigido:

The new build 7508 addresses the following issues.

1. SD-20692 : NullPointer Exception upon clicking the Request approval link and subsequently unable to approve the request.
2. SD-20601 : Upon editing a request and changing the template, request fields value gets populated for all the fields, instead only for the empty fields.
3. SD-20663 : NullPointer Exception  upon clicking the “select resources for this contract link” while creating a new contract or editing an existing contract in MSSQL.

Para baixar essa nova build é so clicar aqui. Ou se vai atualizar é so baixar o pacote de atualização aqui.

Atualização ServiceDesk – Build 7507

Essa semana saiu mais uma atualização para ServiceDesk e essa atualização adiciona uma nova feature, dois novos protocolos, corrigindo varios bugs, etc. Um dos principais era a de importação de usuarios do AD para o SDP, que entrava em loop e nao terminava nunca a importação ou nem fazia a importação.

Link para download da atualização e versão do SDP com a atualização.

Segue abaixo todas mais informações sobre a atualização:

Enhancements in 7507

1. Task Template

A new feature which enables technicians to handle repeated tasks easily.

1. Multi Lingual Survey

A new feature which enables user to answer the survey in any of the languages supported by SDP.

1. Support for POPS IMAPS.
2. List view page of solutions module has been enhanced.
3. Site Inclusion in Request Template
   1. Providing an option to select the Site field in the Request Template. (In the existing version , site field is non-editable)
   2. Group field population will be based on the Site selection and Technician field population will be based on the Site and Group selection.
   3. When a requester/technician create a request using a request template, if the request template carries site name against the site field, it will avoid overwriting of the site field with the site name to which the requester belongs to.
   4. If a technician raise a request on behalf a requester using a request template and if site specified in the request template is different from his site, a message will be shown as &ldquoRequest added Successfully with RequestId:ReqId. But this request does not fall under your permitted scope. So you are not authorized to view this request&rdquo.
   5. A requester can also raise a request using a request template and Site specified in the request template which is different from his site.

Issues fixed in this Service Pack

1. SD-14885 – SDP crashes when scanning workstation.
2. SD-14805 &ndash Active Directory import is taking too long to populate the OU if more number of OUs are present.
3. SD-13788 &ndash Issue with AD Import for Windows 2008 server- upon selecting the domain, OU’s are enumerated correctly but not getting imported successfully
4. SD-15144 &ndash Error converting a string into a date time value error, and because of which CPU raised to 100% in non-english locale mssql has been fixed.
5. SD-14884 – NullPointer exception occurs while scanning machines in which oracle is installed.
6. SD-14694 – Domains that are listed based on login name in login page should be case insensitive.
7. SD-14843 – After migration to 7504,business rules stop processing because of the caching.
8. SD-14867 – When a site is having “Refer” for operational hour/ holidays,copy or custom for other related settings and upon associating technician to a group under that site will save fine for the first time and editing the technician and saving subsequently will throw error.
9. SD-14534 – Embedded images are broken when forwarding the closed request.
10. SD-14881 – Reply for request from the actions menu did not set the group sender name.
11. SD-14830 – Asset notification sent to wrong user.
12. SD-14862, SD-14857 – While trying to update an already closed request,it shows the message ” FAILURE :Request(s) closure failed”.
13. SD-14844 – Issue in displaying values in group field when creating new request in requester login when the requester belongs to a custom site &ndash FireFox Issue.
14. SD-14882 – Removed HTML tag content in the request description and resolution while adding new request through email / webform and generating report.
15. SD-14379 – Requester additional fields not displayed in the request details page.
16. SD-14787 – Request closing rules fails when request additional fields contains capital letters.
17. SD-14672 – In request template, unable to view more than 25 tasks, now we have added the next / previous button to navigate.
18. SD-14912 – Value of date additional fields is not getting displayed in Request Details page.
19. SD-14903 – Sorting order of the technicians is not maintained when assigning technician for a request from request details page.
20. SD-14788 – Unable to customize the logo in survey page.
21. SD-14740 – Link to the associated request is not working when viewing the details from the notification mail for the task.
22. SD-14959 – In IE, line feed caused double spacing hence SHIFT+ENTER was used to avoid the same.
23. SD-13833 – When editing Solutions, unable to add attachment with same name.
24. SD-14671 – In Problem List view, Incident Count Column is not shown for more than 10 problems.
25. SD-14893 – In Change list view, Problem Count Column is not shown for more for than 10 changes.
26. SD-14441 – When Survey is sent manually through the actions menu , the alias URL is using the IP address .
27. SD-14380 – Preventive Maintenance task editing did not populate the Group and Site information
28. SD-14941 – If the user modifies the default change type and migrate to 7.5 then the original default change types are getting populated again.
29. SD-14371 – Following time zones are included in Personalize option

o    Sri Jayawardenepura

o    Ekaterinburg

o    Harare, Pretoria

o    Cairo

o    West Central Africa

o    Mid-Atlantic

o    Brasilia

o    Buenos Aires, Georgetown

o    Greenland

o    Central America

o    International Date Line West

1. SD-14901 – Norwegian language characters are garbled in Request module.
2. SD-14873 – Exception thrown in recent items when request subject is PurchaseOrder.
3. SD-14705 – Unable to delete more than 500 assets from assets list view.
4. SD-14889 – Reduced the duration of taking backup time.
5. SD-14382,SD-14382 – Floating message box upon mouse over of the report list view did not close upon mouse-out.
6. LDAP Issues:

•  
  •  
    • SD-14846 – Department is not fetched from Novell eDirectory and OpenLDAP servers.
    • SD-14845 – When the same user is imported from AD as well as LDAP server, users will not be able to login.
    • SD-14827,SD-13971- User’s login name stored as firstname when importing form LDAP servers.
    • SD-14666 – Login issue when importing users from Novell eDirectory and OpenLDAP servers.
    • SD-14139 &ndash When LDAP Authentication is enabled, login screen is blank.
    • SD-14828 &ndash Telephone number not added/updated when users are imported from LDAP(AD,OpenLDAP,Novell).
    • SD-13971 – When importing users from LDAP the login name is added as requester name instead of the display name.

1. SD-14907 – Vendor name is showing wrong in Swedish language under asset details.
2. SD-14768 – Changing the Date filter value from “During” to “From To” option in default reports will have empty report when the report is sent through mail.
3. SD-14539 – Issue with reports , showing duplicate entry for workstations while filtering by software type.
4. SD-14911 – Previous/ Next operation over the generated reports throws error when requester/technician details are modified simultaneously.
5. SD-14913 – When multiple reports are scheduled at same time, concurrent access exception is thrown and hence report creation fails.
6. SD-14044 – In Reports, Survey Module, only Rating is present which is a non-numerical value due to which rating is not allowed in column summary.Hence adding a new field in reports, rating value which is a numerical value of rating.
7. SD-14917 – Included a new link &ldquoRoad Map&rdquo in support tab.
8. SD-14932 – Included a new link &ldquoKnown Issues&rdquo in support tab.

SD-14918 – Included latest and current build information in support tab similar to what we have in ‘About’ link.

OpManager – Hotfix4

Ontem pela manha saiu o hotfix4 para o OpManager Enterprise (versão 7 – Build 7104).

A atualização para Windows é para ser aplicado somente na Central e ao atualizar a probe pode ficar com instabilidade, isso quer dizer que a atualização nao terminou. Por que nesse caso a central repassa a atualização para Probe e nesse periodo ela fica com o serviço parado e quando voce tentar subir manualmente ele cai, tem que esperar ate que a atualização termine.

Segue abaixo as novas features uma das grandes novidades é a compatibilidade com Exchange 2007.

Foi adicionado varias features novas com essa atualização:

• Process Monitoring
• Process Templates in probe webclient
• FailOver Automation Script
• Replace RMI with https in FailOver
• Exchange 2007 support
• Alarm when folder size is growing
• Site name as a column in reports – (Disk usage, Inventory reports) is done
• In BusinessView, maximum number of devices in one business view is configurable
• Backup file path is made configurable
• Central and Probe login image changed
• Timeout for various operations (like ping, traceroute) increased
• Windows Service Monitor addition from Central Admin page is enhanced
• The Business View list in the dashboard is sorted
• URL monitoring enhanced to support urls with authentication
• Custom category delete option given

E tambem corrigiu varios problemas:

• In BusinessView dashboard, availability value for today and yesterday were shown as 0 – Fixed.
• In Device templates – add monitor page throws Error – Fixed
• Switch interface alerts need to be triggered with the display name of the interface – Done
• Refresh Object in Probe gives message as Probe may be down or busy – Fixed
• In VMware monitoring, rediscovery lead to discovering the monitors again and again – Fixed
• When you click on the device in server top n graph in dashboard, it leads to error page. – Fixed
• Clear alarm was not notified while the device misses 1/3/5 poll alarm alone was notified – Fixed
• Alarm graph in dashboard showed wrong color and value – Fixed
• In device snapshot, sometimes hundreds of interfaces were listed instead of showing the correct number of interfaces – Fixed
• Map image missing for new device types added – Fixed
• In Availability reports, the business view listing and sorting based on it is included in the header
• Monitors for IBM AIX, HP UNIX and Windows 2008 added by default
• Custom category related information was not getting transferred to the new probes created after custom category creation. That is fixed
• While logging in as readonly user, the reports were not displayed properly. That is fixed
• In read only user login, there was no provision to view all sites info. That is fixed
• Unsolicited traps listing was missing in SnmpTrapProcessor configuration option in Probe webclient. That is fixed

A ManageEngine disse que nessa atualização ia corrigir o problema da Business Views que tem limite de 50 devices. Em contato com a Manage Engine eles enviaram um procedimento para corrigir esse problema.

Link para Download da atualização para Windows e Linux. No caso do Linux tem as duas atualizações, uma para a probe e outra para a central. E logico que tem o OpManager ja com o hotfix4.

Segue abaixo procedimento de atualização retirado do site da Manage Engine:

Instructions to apply the Upgrade Pack/Service Pack

1. Shut down the OpManager central server. (If OpManager is running as a service, stop the service from Control Panel > Services window)
2. Take a backup by executing the command <opmanager-home>/bin/backup/BackupDB.bat
3. Run the script ‘UpdateManager.bat (UpdateManager.sh for Linux) in the <opmanager-home>/bin folder. This opens the Update Manager tool.
4. Click “Install” and then click “Browse” to select the Upgrade Pack file (the .ppm file that you’d downloaded).
5. Follow the on-screen instructions to apply the Service/Upgrade Pack.
6. Once the upgrade is complete, start the OpManager Central Server.
7. The upgrades done on the Central Server will automatically be pushed to the probes.

Important Note

How can I find the Build number?

1. In the Web Client click the “About” link on top right of the page.
2. Search for the ‘Build Number’ among the product details listed.
3. Check the following image guide to locate the build number.