OpManager Professional – Atualização 8022 e 8024

OpManager v8 – Hotfix VI – Build No. 8024

Oct 9, 2009

Feature Enhancements:

• The tools in the Device Snapshot page now includes SSH⁄ HTTPs options
• Export of Switch Port Mapper Reports as PDF or Excel files. Option to send the report via email also included.
• Ability to send SMS if the OpManager server loses network connectivity.

Issues Fixed:

• Intermittent device polling issue is fixed
• Options to rediscover is disabled for read only users
• Notification fixes includes the following
  • Notification not sent for Threshold violation for some MSSQL ⁄ Exchange ⁄ Domain Controllers monitors are resolved
  • Notification not sent if the Windows service name contains underscore is fixed
• Unable to view the MSSQL – database instance name, in Weekly⁄ Monthly reports is resolved
• Service Level Management Dashboards add on details will be shown in the About Page
• Option to drop all the events information added
• Threshold rearm for process monitors fixed
• Multiple Real–time widget graphs loading issue is fixed
• Issue in My–sql backup for Non–English version, is resolved
• Write Community not getting updated during device discovery issue is fixed.

Readme for Build 8022

OpManager v8 – Hotfix V – Build No. 8022

Feature Enhancements:

• Notification Profile:
  • In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles
  • Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program command
• Option to select the required Devices is provided in the MIB Browser
• Provision to set the ‘List View’ as default map view
• Option to view the current downtime details in the Outage History reports
• Interface Real time graphs will be shown by default for all the users, irrespective of license applied
• The Netflow dashboard can now be seen from the OpManager webclient if the Netflow plugin is installed

Issues Fixed:

• Issue of status not getting updated for some devices is fixed
• Fixed the problem in accessing of the Map page for a Read Only User with access to certain business view
• Issue in showing incorrect source in trap forwarding scenario is resolved.The actual source device of the trap will be shown instead of the forwarded device
• Error page in switch snap-shot page if Netflow Plugin is started along with OpManager is fixed
• Issue of health report not shown if all the devices are in the ‘up’ state is fixed
• Unable to configure 0 as threshold value for process monitors is fixed

Application Manager atualizado – Versão 9 Build 9002

Support Center atualizado – Versão 7.5 Build 7505

Ontem saiu uma release sobre o problema em quem utiliza MS-SQL em portugues. Na build 7504 não era possivel fazer o upgrade por que esta gerando erro mas agora não mais. A build 7505 corrigi esse problema, segue abaixo a Release Notes.

E para quem quizer baixar o upgrade dessa nova build, clique aqui.

Release Notes (Build No. 7505 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7505 ) release includes the following:

Issues fixed

• Collation issue related to non-english mssql database identified & warned. The issue will be fixed through a backup & restore and then upgrade procedure.
• Deleting a sub account in turn deletes parent account

Support Center atualizado – Versão 7.5 Build 7504

Após ter mudado de versão da 7 para a versão 7.5 build 7503 foi detectado vários problemas na atualização. Mas por falta de tempo coloquei essa atualização e agora que consegui separar um tempo, esses problemas foram corrigidos no hotfix 7504. Eu não testei ainda, mas os indianos falaram que esse hotfix resolve os problemas da atualização.

Foi fazer um post falando sobre o Support Center e suas NOVAS funcionalidades, que estão show de bola. E no ROADMAP tem coisa ainda pra sair….

Sobre essa atualização segue abaixo o Release Notes tanto da atualização 7016 para a 7504.

Release Notes (Build No. 7504 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7504 ) release includes the following :

Issues fixed

• Issue with the list view pages in languages other than English – Fixed
• Issue with some contacts not able to login – Fixed
• Search in non-english language not working – Fixed
• Some links in the non-english languages not working – Fixed

ManageEngine SupportCenter Plus 7.5 ReadMe

Welcome to ManageEngine SupportCenter Plus 7.5 ReadMe document. SupportCenter Plus is an easy-to-use, web-based customer support software that improves productivity and efficiency of your Support Team, thus lowering IT costs and administrative expenses.

This ReadMe is divided into the following sections:

1. Release Notes (Build No. 7503)

2. Contact Information

1.0 Release Notes (Build No. 7503 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7503 ) release includes the following :

Features

Business Units

• Ability to manage the customer support queries of multiple Business Units of an organization using the same installation of SupportCenter
• Ability to define different configuration like Category, Priority, Level, Custom Fields, Operational Hours, Holidays etc for each Business Unit

Customer Portal Enhancements

• A completely configurable web portal
• A fully redesigned admin configuration for better usability

Customer Reports

• Ability to Support Reps to create reports for contacts
• Ability for Support Reps to share a single report to multiple accounts. When contact runs the report, the data that is returned is based on the account and also his own role (ordinary contact, primary contact etc)

User Registration

• Users to register themselves from the customer portal
• Automatic validation to check the user email
• Option to enable Administrator approval in the process

Computer Telephony Integration

• Asterisk Integration
• Ability to display the caller history & his requests to the Support Reps when a call lands on the line for Asterisk PBX

Request Module Enhancements

• Support for secured email fetching (POPS, IMAPS protocols with TLS enabled)
• Support for secured email sending (SMTPS with TLS enabled)
• Ability to configure multiple incoming email ids
• Enhanced option to search contact, account or contract information to create a request

Custom Views

• Custom views for all modules

Remote Assistance

• Ability to troubleshoot remote clients
• Share the desktop
• View remote desktop

New UI & usability enhancements

User Management

• A user will be uniquely identified by his email address in all parts of the application.

Enhancements

• Option to automatically detect mail loops & mail storms and proactively prevent them.
• Ability to auto-cc own support team when a reply is sent.
• Account Manager field added to Time Entry Reports
• Ability to create reports based on Solutions
• Ability to show/hide the “Solutions” tab for the contacts.
• Ability for user to set timezone & datetime format preferences
• Option to search Request IDs directly and go to the Request directly
• Contract expiry related summary information in the Home page.
• Ability to import Account Manager using the Account/Contact Import CSV option.
• Option to view the number of mails to be fetched in the Mail server settings.

Issues fixed

• Extra spacing in the editors fixed
• OutOfMemory when contact uses the reply option from the web portal
• Custom Views not working in the Russian version
• Option to delete CSV schedule.
• Email Fetching Issues
• Issue when editing the date in reports
• Email fetching thread stops after certain amount of time.
• To/Cc not displayed in the Request View Page when the contact
• Request Title was termed uniformly as “Subject” in all places
• Formatting Issue in displaying the contract services list in contracts
• Attachment icon in conversations missing.
• Custom Views filters based on text fields were case sensitive.
• Unwanted Javascripts that were loading is cleaned up.
• Formatting issue in Admin – Industry icon
• New custom filter screen loads the previous filter criteria
• Notifications, Business Rules & SLAs do not work when the contact logs a request without logging in (but provides his email)
• Formatting issues in displaying announcements fixed.
• In the Italian version, the issue wit the condition section of Business Rules.
• Issue of displaying the author of a solution to the contacts when viewing the solutions.
• Announcement set for a future date was being displayed to the contact.
• Wrong solution opened when clicking on the solution link.
• In Solutions, when two or more solutions have the inline images with the same name, the latest images overrides the others.

Changes

• In all list views, the maximum number of rows per page set to 100
• Custom Views are moved to the left of the page.
• The column list in the list views that are configured previously will not be retained & needs to be reconfigured.

De volta para Curitiba-PR

Desta vez fui para fazer a capacitação técnica de seis pessoas. E fazer um “pente fino” no ambiente.

O ambiente tem varias particularidades, a principal foi em relação aos relatórios que não atende totalmente as necessidades atuais do cliente. Eles já possuem uma ferramenta de monitoração que tem esses relatórios e no OpManager Enterprise esse relatórios ainda não esta disponível mas já estão no ROAD MAP que alem desses relatórios vai trazer mudanças e melhorias na solução.

Tivemos problema ao tentar adicionar o monitor do MS-SQL, esta retornando uma mensagem de erro. O sistema operacional é o Windows 2000, executamos o comando que foi sugerido mas mesmo assim não conseguimos.

Passei as recomendações para o ManageEngine assim que tiver as respostas vou postar para o conhecimento de todos.

Ultimo Hotfix, trouxe algumas novidades:

Hotfix 7104 – Tentative : April 2009

• process monitoring
• failover automation
• alarm when folder size is growing
• exchange 2007 support
• export data to XL view
• in router category all routers are not displayed

OpManager – Hotfix4

Ontem pela manha saiu o hotfix4 para o OpManager Enterprise (versão 7 – Build 7104).

A atualização para Windows é para ser aplicado somente na Central e ao atualizar a probe pode ficar com instabilidade, isso quer dizer que a atualização nao terminou. Por que nesse caso a central repassa a atualização para Probe e nesse periodo ela fica com o serviço parado e quando voce tentar subir manualmente ele cai, tem que esperar ate que a atualização termine.

Segue abaixo as novas features uma das grandes novidades é a compatibilidade com Exchange 2007.

Foi adicionado varias features novas com essa atualização:

• Process Monitoring
• Process Templates in probe webclient
• FailOver Automation Script
• Replace RMI with https in FailOver
• Exchange 2007 support
• Alarm when folder size is growing
• Site name as a column in reports – (Disk usage, Inventory reports) is done
• In BusinessView, maximum number of devices in one business view is configurable
• Backup file path is made configurable
• Central and Probe login image changed
• Timeout for various operations (like ping, traceroute) increased
• Windows Service Monitor addition from Central Admin page is enhanced
• The Business View list in the dashboard is sorted
• URL monitoring enhanced to support urls with authentication
• Custom category delete option given

E tambem corrigiu varios problemas:

• In BusinessView dashboard, availability value for today and yesterday were shown as 0 – Fixed.
• In Device templates – add monitor page throws Error – Fixed
• Switch interface alerts need to be triggered with the display name of the interface – Done
• Refresh Object in Probe gives message as Probe may be down or busy – Fixed
• In VMware monitoring, rediscovery lead to discovering the monitors again and again – Fixed
• When you click on the device in server top n graph in dashboard, it leads to error page. – Fixed
• Clear alarm was not notified while the device misses 1/3/5 poll alarm alone was notified – Fixed
• Alarm graph in dashboard showed wrong color and value – Fixed
• In device snapshot, sometimes hundreds of interfaces were listed instead of showing the correct number of interfaces – Fixed
• Map image missing for new device types added – Fixed
• In Availability reports, the business view listing and sorting based on it is included in the header
• Monitors for IBM AIX, HP UNIX and Windows 2008 added by default
• Custom category related information was not getting transferred to the new probes created after custom category creation. That is fixed
• While logging in as readonly user, the reports were not displayed properly. That is fixed
• In read only user login, there was no provision to view all sites info. That is fixed
• Unsolicited traps listing was missing in SnmpTrapProcessor configuration option in Probe webclient. That is fixed

A ManageEngine disse que nessa atualização ia corrigir o problema da Business Views que tem limite de 50 devices. Em contato com a Manage Engine eles enviaram um procedimento para corrigir esse problema.

Link para Download da atualização para Windows e Linux. No caso do Linux tem as duas atualizações, uma para a probe e outra para a central. E logico que tem o OpManager ja com o hotfix4.

Segue abaixo procedimento de atualização retirado do site da Manage Engine:

Instructions to apply the Upgrade Pack/Service Pack

1. Shut down the OpManager central server. (If OpManager is running as a service, stop the service from Control Panel > Services window)
2. Take a backup by executing the command <opmanager-home>/bin/backup/BackupDB.bat
3. Run the script ‘UpdateManager.bat (UpdateManager.sh for Linux) in the <opmanager-home>/bin folder. This opens the Update Manager tool.
4. Click “Install” and then click “Browse” to select the Upgrade Pack file (the .ppm file that you’d downloaded).
5. Follow the on-screen instructions to apply the Service/Upgrade Pack.
6. Once the upgrade is complete, start the OpManager Central Server.
7. The upgrades done on the Central Server will automatically be pushed to the probes.

Important Note

How can I find the Build number?

1. In the Web Client click the “About” link on top right of the page.
2. Search for the ‘Build Number’ among the product details listed.
3. Check the following image guide to locate the build number.