Support Center atualizado – Versão 7.5 Build 7507

Algumas questões do “non-english” foram corrigidas, questões relacionadas com IE e Business Units foram corrigidas tambem.

Release Notes (Build No. 7507 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7507 ) release includes the following :

Issues fixed

• Editor line spacing issues in IE – Fixed.
• Configuring the additional fields in one Business unit removes the additional field values of another Business Unit.
• Completed time is not reset when a email gets threaded to a closed request – Fixed

Release Notes (Build No. 7506)

ManageEngine SupportCenter Plus 7.5 (Build No. 7506 ) release includes the following :

Issues Fixed

• Issues with non-english pages – fixed.

ServiceDesk Plus – Atualização 7.5 Build 7513

Do dia 18 de agosto ate primeiro de outubro tivemos tres atualizações:

Enhancements in 7513 (Released on :1 October, 2009)

Issues Fixed in this Service Pack

• SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as “Not in Any Site”

Enhancements in 7512 (Released on :16 September, 2009)

• SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus.

Issues Fixed in 7512

• SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request with the modified templates values(except Subject and Description)
• SD-14395: Upon importing the requester information through CSV import, additional fields not more than 6 fields will not be updated.
• SD-21636: NullPointerException upon importing the standalone audit scan information through xml, in which the software do not have name associated to it.
• SD-21755: NullPointerException in AssetLease Notifications and will not be sent.

Issues Fixed in 7510 (Internally Released on :18-August-2009)

• SD-21864: Vulnerability issue in ServiceDeskPlus login. If pass through authentication is enabled, by manipulating login parameters (using tools like Firebug), user can login even with invalid password. This issue has been fixed.

OpManager Enterprise – Atualização 7500 SP1

Muitas novidades e muitas correções tambem…..

New Features or Enhancements

• Central MSSQL ⁄ Probe – Mysql or MSSQL datbase supported
• MSSQL Database support (version 2000 and 2005 supported)
• Migration from one database to other database
• Windows 2008 support
• Export data to XL view
• WebAlarms
• Schedule custom reports
• Enhancements in Discovery using import CSV file
• File⁄Folder monitoring
• Credential setting in Quick Configuration Wizard for bulk associations
• Delete notification profile in Quick Configuration Wizard for bulk delete of notification profiles
• SSHV2 support
• Rebranding tool
• User Creation includes sites too
• Process monitors can be added from central server also

Issues fixed

• All Server Disk Usage Report – PDF report was not working. That is fixed
• BV names not listed in dashboard
• Device Availability dial was showing not monitored while it was actually up for the last 24 hours. That is fixed
• In dashboard, sometimes the severity for the categories was wrong. While logged in using one site, the severity was shown for the other sites too. That is fixed
• Router IP Routing table, Address Table and Switch STP table were not working from central server. That is fixed
• WMI data collection for CPU, Memory, Disk – error handling from the device was missing and leads to data not being collected. That is fixed
• In BVNames, customer names and probe names are not allowed
• In Notification Profile, testAction is included
• Chat link removed in support tab
• Site report gives report of all sites – This is fixed
• Custom report – yesterday report was wrong – This is fixed
• In ScheduleReports, for users with administrator privilege but not with name ‘admin’, the business views were not listed. That is fixed
• If Site filter is selected, the BV has zero devices – That is fixed
• The total devices count in dashboard map was reflecting page length, though the charts reflected all devices in that category. This was misleading. This is fixed to show total devices count in that category
• Windows service monitors were not discovered from central server. That is fixed
• Credentails page – special characters handled
• Domain Controller category, cpu usage showed negative values. That is fixed
• All Domain Controllers showed as having problem in the snapshot page in probe, even when there are no problems. That is fixed
• Probes missing from the probes page in admin tab is fixed
• In DisplayName of the device, XML specific special characters are not allowed
• MapSymbols and MapLinks were disappearing from Business View if site filter is applied. That is fixed

Application Manager atualizado – Versão 9 Build 9005

Atualização do APPM com correção de alguns bugs. Quando o AV do SO (Sistema Operacional) estava rodando dava conflito com a software, algumas questões de lentidão na pagina Home e o agendamento de disponibilidade que estava com problemas (Downtime Schedulers).

Segue abaixo o release notes:

August 27, 2009 (Build No. 9005)

1. Applications Manager startup problem in windows when Anti Virus software is running.
2. Fixed issue in slow loading of Home page.
3. Issues in showing the thresholds, adding process in SQL Server backend is fixed.
4. Issue in showing the configured Downtime Schedulers.

Support Center atualizado – Versão 7.5 Build 7504

Após ter mudado de versão da 7 para a versão 7.5 build 7503 foi detectado vários problemas na atualização. Mas por falta de tempo coloquei essa atualização e agora que consegui separar um tempo, esses problemas foram corrigidos no hotfix 7504. Eu não testei ainda, mas os indianos falaram que esse hotfix resolve os problemas da atualização.

Foi fazer um post falando sobre o Support Center e suas NOVAS funcionalidades, que estão show de bola. E no ROADMAP tem coisa ainda pra sair….

Sobre essa atualização segue abaixo o Release Notes tanto da atualização 7016 para a 7504.

Release Notes (Build No. 7504 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7504 ) release includes the following :

Issues fixed

• Issue with the list view pages in languages other than English – Fixed
• Issue with some contacts not able to login – Fixed
• Search in non-english language not working – Fixed
• Some links in the non-english languages not working – Fixed

ManageEngine SupportCenter Plus 7.5 ReadMe

Welcome to ManageEngine SupportCenter Plus 7.5 ReadMe document. SupportCenter Plus is an easy-to-use, web-based customer support software that improves productivity and efficiency of your Support Team, thus lowering IT costs and administrative expenses.

This ReadMe is divided into the following sections:

1. Release Notes (Build No. 7503)

2. Contact Information

1.0 Release Notes (Build No. 7503 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7503 ) release includes the following :

Features

Business Units

• Ability to manage the customer support queries of multiple Business Units of an organization using the same installation of SupportCenter
• Ability to define different configuration like Category, Priority, Level, Custom Fields, Operational Hours, Holidays etc for each Business Unit

Customer Portal Enhancements

• A completely configurable web portal
• A fully redesigned admin configuration for better usability

Customer Reports

• Ability to Support Reps to create reports for contacts
• Ability for Support Reps to share a single report to multiple accounts. When contact runs the report, the data that is returned is based on the account and also his own role (ordinary contact, primary contact etc)

User Registration

• Users to register themselves from the customer portal
• Automatic validation to check the user email
• Option to enable Administrator approval in the process

Computer Telephony Integration

• Asterisk Integration
• Ability to display the caller history & his requests to the Support Reps when a call lands on the line for Asterisk PBX

Request Module Enhancements

• Support for secured email fetching (POPS, IMAPS protocols with TLS enabled)
• Support for secured email sending (SMTPS with TLS enabled)
• Ability to configure multiple incoming email ids
• Enhanced option to search contact, account or contract information to create a request

Custom Views

• Custom views for all modules

Remote Assistance

• Ability to troubleshoot remote clients
• Share the desktop
• View remote desktop

New UI & usability enhancements

User Management

• A user will be uniquely identified by his email address in all parts of the application.

Enhancements

• Option to automatically detect mail loops & mail storms and proactively prevent them.
• Ability to auto-cc own support team when a reply is sent.
• Account Manager field added to Time Entry Reports
• Ability to create reports based on Solutions
• Ability to show/hide the “Solutions” tab for the contacts.
• Ability for user to set timezone & datetime format preferences
• Option to search Request IDs directly and go to the Request directly
• Contract expiry related summary information in the Home page.
• Ability to import Account Manager using the Account/Contact Import CSV option.
• Option to view the number of mails to be fetched in the Mail server settings.

Issues fixed

• Extra spacing in the editors fixed
• OutOfMemory when contact uses the reply option from the web portal
• Custom Views not working in the Russian version
• Option to delete CSV schedule.
• Email Fetching Issues
• Issue when editing the date in reports
• Email fetching thread stops after certain amount of time.
• To/Cc not displayed in the Request View Page when the contact
• Request Title was termed uniformly as “Subject” in all places
• Formatting Issue in displaying the contract services list in contracts
• Attachment icon in conversations missing.
• Custom Views filters based on text fields were case sensitive.
• Unwanted Javascripts that were loading is cleaned up.
• Formatting issue in Admin – Industry icon
• New custom filter screen loads the previous filter criteria
• Notifications, Business Rules & SLAs do not work when the contact logs a request without logging in (but provides his email)
• Formatting issues in displaying announcements fixed.
• In the Italian version, the issue wit the condition section of Business Rules.
• Issue of displaying the author of a solution to the contacts when viewing the solutions.
• Announcement set for a future date was being displayed to the contact.
• Wrong solution opened when clicking on the solution link.
• In Solutions, when two or more solutions have the inline images with the same name, the latest images overrides the others.

Changes

• In all list views, the maximum number of rows per page set to 100
• Custom Views are moved to the left of the page.
• The column list in the list views that are configured previously will not be retained & needs to be reconfigured.

Manage Engine – Tiago Bigode

Eu sou Tiago Toledo mais conhecido como Tiago Bigode. Estou começando esse blog com intuito de colocar minha experencia e vivencia com os produtos Manage Engine.

Algumas coisas vou pegar do Blog oficial da ME e traduzir para divulgar a informação e colocar minhas opiniões sobre os mesmo. Vou colocar citação sobre os textos traduzidos informando que foi retirado os Blog oficial. Caso tenha algum erro de tradução ou alguma coisa sem sentido, me avise para que possa ser corrigido

Estou começando um forum que vou colocar procedimentos, documentação, problemas, difculdades na implatação, etc. Quem tiver interrese pode acessar e ajudar a montar essa base se conhecimento.