NetFlow Analyzer 8 – Atualização traz muitas novidades

NetFlow Analyzer 8 – Atualização traz muitas novidades

A tão esperada atualização saiu, trazendo muitas novidades. Ainda nao tive de tempo de testar essa nova versão e nem atualizar o meu ambiente. Assim que finalizar essas pendencias vou querer testar essas novas funcionalidades e ver como ficou a interface

Segue Release Notes:

• IPSLA (VoIP)

Monitors the key performance metrics of the VoIP network to determine its health. The parameters measured include Jitter, Latency, Packet Loss etc. Read more on how VoIP monitoring with NetFlow Analyzer helps…

• SNMP V3 support

Support for SNMP V3 has been added in this release. Cisco SNMP v3 has brought in security enhancements. Other important features of SNMP v3 are message integrity, authentication and encryption.

• FNF – NBAR integration

Any router which supports Flexible NetFlow (FNF) can export NBAR data. The advantage of using FNF is the ability to get NBAR details without SNMP polling. NBAR data can be obtained along with the traffic usage details. Read more…

• V9 Sampling

NetFlow Analyzer now does NetFlow V9 sampling as well!

• Cisco ASA

NetFlow Analyzer now supports Cisco ASA (ISO version 8.2 onwards). More details…

• CBQoS Child Policy and PDF option

This is an enhancement to already existing support for Cisco CBQoS. Now, NetFlow analyzer lets users create child policies under parent policies and also, CBQoS reports can be exported as PDF

• Geo Locations reports of IP Addresses

Resolves and groups IP addresses into groups of countries. Lists the traffic usage and bandwidth utilization of the link by the IP address from separate countries

• Single Click Scheduling Option

Scheduling the reports have made much easier. It can be done with a single click on the report that has been generated.

• Network Layout using google maps and Google map widgets

Devices can be located on google maps and a click on the link between devices will give details about the link utilization and more. It also gives an easy understanding of the geographic distribution of your network devices. Read more…

• More Graphical Widgets and some new Widgets added in Dashboard

The widgets have become more graphical, it is now easier to interpret data.

• Sampling rate accounted during the flow calculation

Flow calculation also takes sampling rate(defined by the network administrator) into account

• Global search for IP Address link

Type in the IP address of the source / destination / network… or any of the given choices and Voila! you will get Traffic IN and Traffic OUT details for the particular IP address

• Operator specific Dashboard permissions

Operators and guest accounts can also create dashboards

• Top N AS reports
• Last 15, 30 Min reports
• 1, 5, 15 Min averages in traffic report
• Consolidated report for a device
• Localization

ServiceDesk Plus 7.6 – Atualização

ServiceDesk Plus 7.6 – Atualização

Essa atualização do SDP esta sendo uma das mais esperadas (pelo menos por mim). Muita coisa nova e muitas correções também.

O principal é a parte de permissão, agora você consegue granular o que o técnico consegue editar na solicitação. Muitos cliente estavam querendo esse tipo de configuração. Tendo assim um nível controle maior sobre os itens das solicitações e de segurança.

Arquivamento de dados (Data Archiving) – essa funcionalidade vai ajudar a aumentar o desempenho do SDP. A pergunta é: “Como ele vai fazer isso?” – Simples, arquivando as solicitações antigas. Você define o tempo que as informações ficaram retidas na base de dados e o arquivamento vai ser automático conforme o tempo definido. Com isso você alivia o bando de dados e o acesso as informações ficam mais rápido. Com alguns cliques você consegue acessar as informações arquivadas, é possível também criar filtros de exceção.  

Compatibilidade com celulares. È possível acessar o SDP através do celular com características especificas.

Analisador de E-mail (E-mail Command) – com essa feature você consegue abrir a solicitação por e-mail e categorizá-la. Antigamente isso não era possível e tínhamos que criar complexas regras de negocio para fazer essa classificação.  

Temos agora templates para resposta de solicitações e base de conhecimento, esta show de bola. Entre muitas outras melhorias e correções.

ServiceDesk Plus 7.6 – ReadMe 

Fine Grained Authorization

Configure Roles such that a technician is allowed to perform specific tasks in requests and purchase modules. Some of the operations available in the initial cut are,

Data Archiving

With Data Archiving one can archive old requests based on certain criteria like created date, completed date and so on.

• Option to schedule data archiving.
• Provision to specify exceptions while archiving.
• Support to view archived data

Mobile Client

Mobile Client support for technicians who need to access SDP via iphone and other PDA’s. The client will have support for the following actions

• View ‘My Pending’, ‘All Pending’ and ‘All Requests’.
• Support for adding a resolution and closing the request.
• Support for adding WorkLog.
• Support for assigning requests to technicians.

Other Enhancements

• Request Module
  • First Response based SLA – Option to specify a first response time for a given SLA along with support for 1st level escalation.
  • Option to list “Request Pending My Approval” in the request list view
  • Customizable request Print View
  • Templates for replying a request
  • Templates for resolving a request

• Asset Module
  • Fetching software from Mac machine.
  • Support for scanning multi processor information in linux machine.
  • An asset can be connected to a number of services which can be captured in the Relationship section of an asset. This functionality, earlier available in Enterprise edition will now be available in professional edition also

• Remote Desktop
  • Earlier remote desktop connection will be established without client acknowledgment. Now client should acknowledge remote desktop access initiated by technician.
  • Option to enable / disable Remote Desktop Access functionality in the application.
  • Option to enable / disable Remote Desktop Access permission for technicians.

• Software Licensing
  • Support for Client Access License (CAL) and Volume based Software licensing.
  • Additional fields for Software license.

• Problem / Change Module
  • Marking of a problem as Known Error is made configurable.
  • Earlier, changes of type ‘Standard’ are automatically considered to be pre-approved. This has been further enhanced so that any change type can be marked as pre-approved.
  • Problem/Change raised on an asset is displayed in the “Request” tab of the Asset details page.

• IT service segment is made available in Professional Edition. Earlier this was available only in the Enterprise edition.

• Support for NTLM v2 based authentication for pass through authentication (single sign on). Users who have configured single sign on before 7.6 need to reconfigure SSO after migrating to 7.6.

• Option to select the Domain for a requester and technician.

• Any modifications in the Admin section, an entry would be added in the log viewer.

• Option to Thread Dump is available in the Support Tab.

• Email Command
  • Ability to parse incoming mails on enabling E-mail Command under Mail Server Settings configuration.
  • Ability to parse incoming mails to set various request fields (like category, level, mode, priority and so on)
  • Operations like pick up request, assign request, close request, edit request can be performed through email itself.

• Http form submission based API enhancements
  • Http form submission API support to add / update / delete Site, Requesters, Technicians.
  • Http form submission API support to add / update Assets.

• Tasks Enhancements
  • Ordering of tasks
  • Groups support in tasks
  • Specifying the dependant tasks for a given task

• Business Rule Enhancements
  • Option to send mail when a rule matches
  • Option to continue with the next business rule even after a successful match.
  • Option to apply the Business rule on editing the request also.
  • Option to mark a Business Rule as inactive.
  • Option to override the values with the ones in Business rules on successful match.

• Notification Rules Enhancements
  • Notifications will not be sent to technicians when the operation is performed by the technicians themselves. New request creation, request assign, request close, task assign, task close notifications will not be sent to the technician, if the operation is performed by the technician himself / herself.

Behavioral Changes

• Certain modifications has been made to enhance the performance of ServiceDesk Plus,
  • The time frame to auto refresh the request list view page is set from “Every 3 minutes”. If the time frame is set to Every 2 minutes then on upgrading to 7.6, the value is automatically set to 3 minutes.
  • In all list views, the maximum number of rows is set to 250. If the number exceeds the maximum value and on upgrading to 7.6, the value is automatically set to 250.
  • Navigation buttons in the details page of request, problem and change has been disabled by default. If required, this option can be enabled in the database.
  • Column-wise search for requests on the bases of request template has been disabled.

• While printing a request, the assets associated to the requester will not be displayed.
• On reopening a request, the time frame from ‘Closed’ to ‘Open’ state is added to the due by time of the request.
• While creating a new request, technicians associated to the selected site and technicians with permission to view “All” sites from Roles would have been listed earlier. Now, only technicians who are directly associated to the site will be listed.
• On entering a solution/workaround for a Problem, the status of Known Issue must be marked manually from the Actions tab.
• Ability to add and execute Business Rules and Service Level Agreement without selecting the criteria. These Business Rules and Service Level Agreement are executed when the none of the request values satisfy any criteria mentioned in other Business Rules and Service Level Agreement.
• Access to Remote Desktop Control is restricted to technicians with AERemote Control role.
• System Log under Support tab can be viewed only by the administrator and the site administrator.

Issues Fixed

1. SD-12654: Problem in viewing attachments in Outlook 2003, when an email is sent from ServiceDesk Plus through exchange 2007.
2. SD-13809: In Requester login, the requester additional fields such as multi line and pick list are shown as a single line text field under “My Details” tab.
3. SD-13903, SD-14795: Due by time is not updated/recalculated when a closed/resolved request (within the due by time) is replied back.
4. SD-13972: In Change Module, a technician with View and Edit change permission is unable to add work log since there is no Add button in work log.
5. SD-13984: If the server is running in IST and the selected time zone in Personalize window is MST, then on editing the request details page the date values (created, due by) are displayed in IST.
6. SD-14101, SD-14156: Saving a draft from conversation does not save it in the parent request. Instead the draft is saved in the child request. The drafts cannot be viewed unless the request is split.
7. SD-14137: If a Holiday’s description contains ‘&’ then in edit holiday page, ‘&’ is displayed along with ‘amp;’.
8. SD-14138: Forwarding a conversation does not follow “Forwarding a Request” email template under the Notification Rules.
9. SD-14154: In IE 6 and IE 7 browsers, while associating department to a requester from requester list view page, an “Invalid argument” alert occurs but the department is associated to the requester.
10. SD-14214: Unable to associate Incidents from Actions drop down list under Problems and Change details page.
11. SD-14266: Change module -> Print Preview, the size of the attachment is improperly displayed in change print view.
12. SD-14290: Unable to dissociate all the groups that are associated to the technician from the technician edit page.
13. SD-14314: Unable to edit and update requests when the priority field is removed from the template. This occurs only in Inline Edit.
14. SD-14365: List of all technicians is displayed while assigning tasks for a request in a site.
15. SD-14337, SD-14388, SD-14424: Issue with navigation link in the site list view page. The first 100 sites are displayed, and neither selecting ‘show 200 per page’ option nor clicking the next button allows users to view the 2nd or 3rd page of sites. Also, selecting the view 25 or 50 sites fails to change the display.
16. SD-14397: Reset the requester view permission to “Show all their site request”. After an AD import the request view permission reverts back to “Show only their own request.”
17. SD-14423: Unable to select additional fields with quotes in Request Closing Rules.
18. SD-14648: Duplication of requesters occurs while associating assets to users on Importing Assets from CSV.
19. SD-14702: Duplication of assets on changing the Product Type of a Product.
20. SD-14781: Unable to import users from Active Directory again if the department is disabled.
21. SD-14817: If the change additional fields are set as mandatory under change closure rules, then on removing the additional fields, the change cannot be closed.
22. SD-14861: On clicking “View All Conversations” link in Request Details page, the navigation buttons disappears.
23. SD-14890: Bullets in description of Requests, Problem, Changes are not shown while viewing. This happens only in IE browser.
24. SD-15303: Changes with Status as ‘Rejected’ and Approval Status as ‘Submitted for Approval’ are displayed under Unapproved Changes in the Home page.
25. SD-15325: In Problem/Change module -> History tab -> Property View link, the “by” field is always blank.
26. SD-15406, SD-15387: Editing the date/time additional field of a request will show the Request History values in a long format.
27. SD-21039: Department field becomes empty when the department field is not mapped while importing requesters from CSV for second time.
28. SD-21067: Failure in updating the requester’ s password on performing CSV import for the second time.
29. SD-21019: Malfunction in Scheduled Backup; when the backup location is in another machine and full rights of the backup folder is given to the user logged into ServiceDdesk Plus server.
30. SD-21193: Line breaks in a WorkLog description is not shown in the request details.
31. SD-21205: In a request template, though the value for the group is selected; while creating a new request with that template, the technicians based on the group is not displayed. Instead all the technicians under the requesters site is displayed.
32. SD-21208: Unable to edit the technician details if “&” character is in phone number (or) Mobile number field.
33. SD-21356: Request search works for the first 500 character of the request description.
34. SD-15283, SD-21350: Some of the ‘$’ variables are not replaced properly in Notes addition notification.
35. SD-21414: Incorrect values displayed in the “Task” column of change list view page.
36. SD-21748: Technicians with only ‘View’ permission for the change module are able to delete CAB members selected for approval.
37. SD-22196: In SLA escalation for Non English language, if the $ticket owner is added in the escalation list along with other technicians, on saving the $ticket owner is not displayed in the list.
38. SD-22217: While editing a requester, unable to set the department as None. This happens if sites are not configured.
39. SD-22220: In IE 7; unable to perform Network Scan based on IP address range.
40. SD-22256: Asset pre populated while creating a Preventive Maintenance task is not displayed while editing the Preventive Maintenance task

Support Center atualizado – Versão 7.5 Build 7507

Algumas questões do “non-english” foram corrigidas, questões relacionadas com IE e Business Units foram corrigidas tambem.

Release Notes (Build No. 7507 )

ManageEngine SupportCenter Plus 7.5 (Build No. 7507 ) release includes the following :

Issues fixed

• Editor line spacing issues in IE – Fixed.
• Configuring the additional fields in one Business unit removes the additional field values of another Business Unit.
• Completed time is not reset when a email gets threaded to a closed request – Fixed

Release Notes (Build No. 7506)

ManageEngine SupportCenter Plus 7.5 (Build No. 7506 ) release includes the following :

Issues Fixed

• Issues with non-english pages – fixed.

OpManager Professional – Atualização 8022 e 8024

OpManager v8 – Hotfix VI – Build No. 8024

Oct 9, 2009

Feature Enhancements:

• The tools in the Device Snapshot page now includes SSH⁄ HTTPs options
• Export of Switch Port Mapper Reports as PDF or Excel files. Option to send the report via email also included.
• Ability to send SMS if the OpManager server loses network connectivity.

Issues Fixed:

• Intermittent device polling issue is fixed
• Options to rediscover is disabled for read only users
• Notification fixes includes the following
  • Notification not sent for Threshold violation for some MSSQL ⁄ Exchange ⁄ Domain Controllers monitors are resolved
  • Notification not sent if the Windows service name contains underscore is fixed
• Unable to view the MSSQL – database instance name, in Weekly⁄ Monthly reports is resolved
• Service Level Management Dashboards add on details will be shown in the About Page
• Option to drop all the events information added
• Threshold rearm for process monitors fixed
• Multiple Real–time widget graphs loading issue is fixed
• Issue in My–sql backup for Non–English version, is resolved
• Write Community not getting updated during device discovery issue is fixed.

Readme for Build 8022

OpManager v8 – Hotfix V – Build No. 8022

Feature Enhancements:

• Notification Profile:
  • In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles
  • Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program command
• Option to select the required Devices is provided in the MIB Browser
• Provision to set the ‘List View’ as default map view
• Option to view the current downtime details in the Outage History reports
• Interface Real time graphs will be shown by default for all the users, irrespective of license applied
• The Netflow dashboard can now be seen from the OpManager webclient if the Netflow plugin is installed

Issues Fixed:

• Issue of status not getting updated for some devices is fixed
• Fixed the problem in accessing of the Map page for a Read Only User with access to certain business view
• Issue in showing incorrect source in trap forwarding scenario is resolved.The actual source device of the trap will be shown instead of the forwarded device
• Error page in switch snap-shot page if Netflow Plugin is started along with OpManager is fixed
• Issue of health report not shown if all the devices are in the ‘up’ state is fixed
• Unable to configure 0 as threshold value for process monitors is fixed

OpManager Enterprise – Atualização 7500 SP1

Muitas novidades e muitas correções tambem…..

New Features or Enhancements

• Central MSSQL ⁄ Probe – Mysql or MSSQL datbase supported
• MSSQL Database support (version 2000 and 2005 supported)
• Migration from one database to other database
• Windows 2008 support
• Export data to XL view
• WebAlarms
• Schedule custom reports
• Enhancements in Discovery using import CSV file
• File⁄Folder monitoring
• Credential setting in Quick Configuration Wizard for bulk associations
• Delete notification profile in Quick Configuration Wizard for bulk delete of notification profiles
• SSHV2 support
• Rebranding tool
• User Creation includes sites too
• Process monitors can be added from central server also

Issues fixed

• All Server Disk Usage Report – PDF report was not working. That is fixed
• BV names not listed in dashboard
• Device Availability dial was showing not monitored while it was actually up for the last 24 hours. That is fixed
• In dashboard, sometimes the severity for the categories was wrong. While logged in using one site, the severity was shown for the other sites too. That is fixed
• Router IP Routing table, Address Table and Switch STP table were not working from central server. That is fixed
• WMI data collection for CPU, Memory, Disk – error handling from the device was missing and leads to data not being collected. That is fixed
• In BVNames, customer names and probe names are not allowed
• In Notification Profile, testAction is included
• Chat link removed in support tab
• Site report gives report of all sites – This is fixed
• Custom report – yesterday report was wrong – This is fixed
• In ScheduleReports, for users with administrator privilege but not with name ‘admin’, the business views were not listed. That is fixed
• If Site filter is selected, the BV has zero devices – That is fixed
• The total devices count in dashboard map was reflecting page length, though the charts reflected all devices in that category. This was misleading. This is fixed to show total devices count in that category
• Windows service monitors were not discovered from central server. That is fixed
• Credentails page – special characters handled
• Domain Controller category, cpu usage showed negative values. That is fixed
• All Domain Controllers showed as having problem in the snapshot page in probe, even when there are no problems. That is fixed
• Probes missing from the probes page in admin tab is fixed
• In DisplayName of the device, XML specific special characters are not allowed
• MapSymbols and MapLinks were disappearing from Business View if site filter is applied. That is fixed

Application Manager versão 9

Application Manager versão 9

Recentemente saiu a versão 9000 do APPM e como não podia faltar ele esta com Dashboard igual a do seu irmão mais velho! Você pode personalizar, mover as monitores, adicionar widgets, dividir em colunas, etc.

E agora é possível instalar o Application Manager com o MS-SQL Server, muito dos clientes agradecem. Eles sempre questionavam isso, por que na maioria das vezes eles tinha equipes de DBAs e gostariam de deixar o banco com eles e agora vai ser possível.

Foram adicionado um novo monitor:

• Oracle E-Business Suite.

Tiveram melhorias na parte do webclient e a aparência remodelada, eu achei muito bonito e show de bola. É a tendência de todas as soluções da ManageEngine (agora Zoho Corp) eles atualizarem a aparência, poder personalizar o Dashboard.

Segue abaixo release notes da nova versão:

What’s New in Release 9
• Microsoft SQL Server database back-end support.
• Support for monitoring Oracle E-Business Suite.
• Ability to create custom dashboards.
• Enhancements in server monitoring.
• Enhancements in WebClient look and feel.
• The MySQL DB Server bundled in the product has been upgraded from version 4.0.13 to version 5.0.52.

OpManager atualização para build 8007

Saiu recentemente uma atualização de build do OpManager, build 8007.
E essa atualização corrigiu vários problemas, segue abaixo lista das correções:

• Provision to add telnet/ssh port number for devices discovered/monitored though CLI is available now
• Option to configure the consecutive times when the alarm should be generated is provided for URL monitors
• License:
  Option to view the Real time graphs is provided for the premium license users
  SLA Dasboard not shown for business views is fixed
• Packet Loss data not shown when opmanager is installed in Windows 2008/Vista is fixed
• Device not moving to managed status when the downtime scheduler is completed is fixed
• Interface fixes:
  Option to configure Notification for interfaces belonging to Servers and Desktop category added
  In the device snap shot page, instead of average data the latest collected traffic data shown
  Utilization graph not shown in the interface snap shot page, even though data is collected is fixed
  Configure tab option added in the interface snap shot page
  Issue of status polling getting checked if we configure threshold settings from the interface template is fixed
• Widgets:
  Issue of broken image or images not correctly shown for business views if multiple Business views widgets are created is fixed
• Reports:
  Bar image option added in All severs disk usage report
  Custom period data not shown if we generate availability report in pdf or excel format is fixed
  Today’s data report generated if we schedule 7days/30 days availability report is fixed
  Issue of scrambled reports when a monitors of type multiple /multiple node is generated is fixed
• Default monitors added for MGE and TrippLite type UPS
• Issue of devices getting partially added as well as unable to find mo error fixed
• In the Alarms tab, the issue of alarms not getting cleared or deleted if we select
• All alarms is fixed
• Issue of exchange version details not updated is fixed
• IPSLA:
  Issue of hop graph not triggered when threshold is violated is fixed
  Threshold configuration not updated when configured using internet explorer is fixed
  Issue of data not getting collected for voip monitors, is fixed
• Issue of data not shown in switch port mapper if FDBAddress oid returns multiple values, is fixed
• Data not getting collected event, wont be generated by default
• Issue in the clean up of stats data tables, is fixed

Para baixar o OpManager 8 ja na build 8007 é so clicar aqui. Para quem vai atualizar é so clicar aqui e baixar. E para os amantes do software livre, para baixar é so clicar aqui.